Bad poor service, Oppression of clients

I am soo annoyed with this company, last year their device was not functioning for 3months yet i was forced to pay them, the people whom i communicated with over the phone they kept saying they will sent someone ti repair the device but never did. They only responded after i laid a complain on Hellopeter, then they resovled it. And life went on, now i do not know what is hapenning with their debit system , they see me as being at fault and busy threatening me with their letters of demand. I told them to sent me a settlement amount yet they are busy sending me options regarding the device even after i told them , i do not want their poor service anymore. Ladies and gentlemen ctrack company is only nice towards you when they sign you up afterwards they treat people like trash . They do not own up to their mistakes. What happened to customer service? All they are good with is sending emails , they will never even call you.