KV
Katleho V
1 reviews | Active since Oct 2017
25 Jun 2020, 17:36
Bad customer service from Ctrack
Very bad experience I had with them on numerous occasions and they showed that all they care about is their debit orders qnd nothing else.. Firstly They could not track my car countless times when I called them..2ndly I cannot ping my cars location whenever I want tonsee the whereabout..call centre agents are as good as useless..thirdly today I had an incident where my car broke down and called them for Roadside assistance and they said they would get back to me, Waited for 4 hours with no sms nor phone call from them..I had to pay a private tow truck to assist...up until this very moment I never received a call from them..but with debit orders they are very quick. They no nothing avout customer service
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Ctrack SA's replyOfficial
26 Jun 2020, 08:27 Good Day Sir, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's reply26 Jun 2020, 08:27
Official
Good Day Sir, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's replyOfficial
08 Jul 2020, 15:07 Good day Sir, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team
Ctrack SA's reply08 Jul 2020, 15:07
Official
Good day Sir, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team