HL
Hendrik L
1 reviews | Active since Nov 2014
23 Mar 2021, 15:03
BAD AFTERSALES SERVICES AND CUSTOMERS ARE NOT KEPT INFORMED REGARDS ADMINISTRATIVE PROBLEMS
I have not had any C Track service since April 2019 after I app**** in November 2018 and all documentation was sent to Samuel Maribe <***>. But I have been sent an email from hybrid collection saying that I owe C Track R12654.98. I have now, since receiving this email, gone and checked up on invoices sent to me by C track and have seen that an administration error was made on C Track's side of which they never informed me (invoices in Feb 2019 indicates some incorrect account error three months after having the service activated). Mr Maribe never contacted me and indicated that there is a problem and C Track has just gone and piled on the debit amount each month.
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Ctrack SA's replyOfficial
23 Mar 2021, 15:31Good Afternoon Sir,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's reply23 Mar 2021, 15:31
Official
Good Afternoon Sir,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team