YM
Yvonne M

1 reviews | Active since May 2015

02 Feb 2018, 09:04

Agreement not honored

Good morning I had a contract with C track and the contract was terminated because C track delayed to remove the tracker in my old car to my new car. I’ve been communicating with Elsie and I agreed on paying 1300 in 3 months via EFT I made the first payment and sent her the proof of payment. She assured me that the debit orders are stopped she has communicated with the accounts department. A debit order of 163 was taken in my account on the 25th and this morning a debit order of 882 was debited and my account didn’t have sufficient funds which cost me 100 of debit order rejection . If I didn’t pay the agreed amount I would understand why they went into my account but now I honored the agreement whoever C track is not . I pay them and pay unnecessary debit order rejection charges. I want the bank charges fees and stop abusing me please.

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Replies (1)
Ctrack SA
Ctrack SA's reply08 Feb 2018, 06:50
Official

Dear Customer,

Please take note that we have received your request and will attend to it as soon as possible.

Should you require any further assistance, please do not hesitate to contact us on *** or ***

Yours sincerely

The Executive Team

Best regards,