1 reviews | Active since May 2015
Agreement not honored
Good day I had a tracker with c track as they delayed to remove it after I informed them in time we came to an agreement that they will cancel the services and I will pay 1300 and will be paid in 3 months . I made my first payment on Monday . The lady I’ve been communicating with said she has cancelled the debit order and the contract is cancelled to my surprise today c track debited my account . Can C track please explain what’s going on , can this be corrected immediately.
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,