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Danie D

1 reviews | Active since Aug 2024

28 Aug 2024, 15:42

After 10 years a Ctrack customer I'm very disappointed with with the company. In January this year I upgrade both my vehicle units and in the same time they migrate me to there new Crystal system. End July they debit my bank account with almost double my

After 10 years a Ctrack customer I'm very disappointed with with the company. In January this year I upgrade both my vehicle units and in the same time they migrate me to there new Crystal system. End July they debit my bank account with almost double my monthly invoice, without communicate to me the reason. After numerously phone calls and emails, they tell me that it was a management decision to bill for the SMSs system. I then call and cancel the SMSs and till today I still receive start up SMSs and was bill again for it in Aug. No follow up communication was done from there side.

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Replies (1)
Ctrack SA
Ctrack SA's reply29 Aug 2024, 08:15
Official
 
Good day, Mr Delport Daniel  Stef**** 
 
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. 
 
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. 
 
Kind Regards 
Ctrack Members