BZ
Bonginkosi Z
1 reviews | Active since Jan 2018
05 Sept 2019, 07:56
Abusive Tracking Company
First; C Track increased my premiums without consulting with me, hence I am not the expert in their policy, they are the service provider not the me! they should have consulted with me when they realise the changes that will change my premiums but they did not do, secondly; I requested for the current cancellation fees so that I pay and cancel the contract because they conducted themselves ********* and unfairly, they delayed the response with intensions to continue with the premiums. thirdly; I sent the follow up Email they did not respond and I am paying 2 same service premiums which is not fair to me. I will never advise a person next to me to go for C Track Services
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Ctrack SA's replyOfficial
05 Sept 2019, 11:11 Good day Bonginkozi, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's reply05 Sept 2019, 11:11
Official
Good day Bonginkozi, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's replyOfficial
03 Oct 2019, 09:06 Good day Bonginkosi, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
Best regards,
Ctrack SA's reply03 Oct 2019, 09:06
Official
Good day Bonginkosi, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
Best regards,