Unsatisfactory service from CSI and Eskom

I live in Lion Pride Estate managed by CSI Property Management. I have not had electricity since Thursday 25 January 2024, this happened after Eskom Technicians were working on the Transformer outside my home. I don't know what they were fixing but that affected by power supply and I reported to CSI management in charge of the Estate but to date nothing is done. I still don't have power supply. I logged a call with Eskom but dealing with a call centre in extremely frustrating because one has to listen to their options, input the reference number and listen to that voice telling you your problem will be attended to. My problem is with the management though for not following up with the problem