CSI is the worst agent to rent from. No one cares about you as a tenant all that is important is the owners monthly rental

I've never experienced bad service to the worst degree like I have with CSI. I have been renting a unit with them since 1 March 2023. A year later a guy called Lian came to the unit for inspection and noted things that needed maintenance and he never came back. Months later August/ September 2024 a lady called Berejean also came did the same and on that day she came my door handle had broke from the inside and I asked her prioritize it. Before I did , I asked her if I needed to fix the handle and other things myself she said no, they will handle everything. Fast forward to 23 September I remind her about my door and she says she had told Lian about it and they will send someone. Today is 9 October 2024 and no one has come to fix anything. So upon my return in the morning from dropping my child at school at 8am , my door could no longer open and I called Berejean and asked for help. She then called Lian who then said he is waiting for the owner to approve and I was sent from pillar to post for a good 2 hours until a handyman arrived and I approached him and asked for assistance and he eventually helped me. I was locked out for almost 2 hours and was late for work. This explains that because I am a black female the owner and CSI doesn't take into consideration in fixing the things that needs attention in this unit. I had to go the full winter period with a window that doesn't close and no one could care any less.