Bad in communication, but super fast to issue penalties

Without prior notice I was charged for an sms and email for "levy arrears". The annual additional insurance premium for my unit was added midway through the insurance period without any prior notification (the claim of "levy arrears" was thus incorrect). A ridiculous sms and email fee was added to the arrears charge after a week, with the threat that more was to be added if I don't pay within one day! Which business behaves like this towards clients? CSI clearly does not have their clients in mind, but find ways to extract money from them as fast as possible in the interest of only CSI. As someone else on Hellopeter says: "Sharks!". No wonder the extremely low rating for CSI Management here on Hellopeter. If you can, rather find a more ethical company.