Appalling service and Bad attitude towards clients.

I have never come across such bad service. the day i was meant to move in and get my keys, the flat was absolutely filthy. please take into account that this unit had been vacant for a month, so since the last tenant no one had cleaned it. Then i had to wait. when i eventually moved in, my electricity meter wasn't activated and i had wait for the following day for them to activate it - this means no lights, no hot water.. nothing. i had to go out and get candles and food. it took about a week of reporting to finally get one of my lights fixed in the flat.

I bought the unit a few months later, and they were notified and they call to tell me that they are aware. a week later i receive a statement saying i owe rental, to which i called to enquire how because i am no longer their tenant and they apologised for the miscommunication. 3 days, literally 3 days after this call i get a very rude lady (bear in mind this is the same person i spoke to 3 days prior) send me a message that i owe their rental. I speak to her on the phone and she says "i will be expecting payment before end of business today". Excuse me, firstly i am your client. Secondly i have never been late on rental in the passed 8 months, and third i am no longer a tenant with CSI.

The service is appalling, the communication with tenants is very rude, one would think we are living there for free.