Unable to delete duplicate record

CSD duplicated a record of one of the directors. So at the moment we are unable to submit the supplier as verified. For the past 4 weeks now, I have been unable to delete a duplicate record on my supplier account in central supplier database(government finance department).

Send 4 emails already to cds suppoer and even gauteng support. No response, no call number nothing. When i call and select option 1, it simply drops or says cannot help at the moment.