"We working on it but no idea when it will be fixed"
<p>I have been struggling a week now to get an answer out of Crystal Web... For a week now I have been unable to access client files on dropbox, wetransfer, sendgb... cant even download 1mb mail attachments from gmail... i have a 20mb up and down package, i ONCE managed to download a 12mb file... it took 45 minutes....</p> <p>i have spoken to various online support guys. NONE of them can tell me when the issue will be resolved. I am having to travel to people who have reliable internet to get access to my files i need to do my work...</p> <p>if you take your car to a mechanic and for a WEEK all he keeps saying to you is " we fixing it but we have no idea how long it is going to be broken for and we can't even give you a guesstimate as to when it will be complete" Would you be happy with this kind of service???? This is EXACTLY what Crystal Web is doing... I even left a message with a support to ask someone from management to phone me to help me understand the issue is and why i must pay you guys full rate for a half @55 product... very very disappointing guys.<br /><br />Also no news as to how they plan to compensate clients for the terrible service either...<br /><br />Definitely DO NOT recommend switching to Crystal Web... </p>