The most ridiculous ISP

I have been using Crystal Web ISP for years, since ADSL and now Fibre. They were very quick to take my money, but when it comes to support or cancellation... well, good luck!

** Their online Live Chat is okay..This will be your best bet to get any kind of support... but you better pray that nothing happens to your connection late night or over a weekend.

** Their support via phone call is pathetic! When I phoned it was stated I am next in line and estimated wait time is 1 minute... 40 minutes later I was still listening to holding music so I pretty much gave up on that approach.

** Sending a support email pretty much just gets ignored. You can type multiple messages and you will probably end up using their Live Chat feature to follow up on the emails you sent.

Breakdown on the past few months: Connection was good, then it went to the worst connection I have experienced....worse than a 1990's dial-up connection! (I miss my USRobotics 56k modem).

I am trying cancel my account with them so that I can activate a new ISP - Nope! Crystal Web must first cancel the account on/via the Vumatel portal. The cancellation normally only happens at the end of a month, how bad is that? So now that Crystal Web 'stole' your money (Paying for a service, and not getting the service = pretty much *****ing in my opinion). Think of it as - going to Checkers and paying for a full loaf of bread, but you are only allowed to eat 2 slices. ANYWAY.. So now that Crystal Web 'stole' your money - you are stuck with them till the end of the month before activating a new ISP.

At this point and status - I will never recommend Crystal Web as an ISP to anyone again.

Hey Crystal Web - what about giving your loyal users a free month or 2 until you sort out your issues.