Pathetic AVOID Crystal Web/ EvoNet

Seriously pathetic ISP AVOID with worse than 3rd world service. They do not care about their clients.

First they double charge me then ISP changed from Crystal web to EvoNet without advance notice to clients. They messed up and Telkom cancelled all the lines. They sent one email and did nothing to reinstate the lines. Internet was off for more than a week and I had to call telkom myself to get it reinstated.

The CEO of Crystal Web mailed me personally and said they will give me a refund. They refused to cancel my line.

After a week I called to cancel all services with them and they said it will be done before the end of the month and my line will be placed into the holdinf pool. I confirmed this with them 3 times. I got a invoice on the 25th and got charged on the 25th.

They still cancelled my line but they charged me.

After communicating with them 5 times sending mails to everyone including the manager no response. My line was never cancelled and now paying two ISPs as Crystal Web is holding my line hostage. Its the 6th Nov and I was told my line will be placed in the holding pool 31st OCT.

I had to since do a chargeback on the charged amounts and still no communication from Crystal Web

This company is now holding my line hostage and I cant change ISPS because they refuse to put my line in the holding pool. Customer service is pathetic and the manager Mikey who I was told to email and he will phone me never contacted me.