One of the worst ISP's out there

My internet went down from the beginning of March until the 5th of July. This was due to a Telkom issue. Telkom informed me that they cannot refund me my money because the line isn't registered in my name which obviously means it is registered in Crystal Web's name. I contacted Crystal Web for a refund whom states they will not refund me my money because it is Telkom issue, however as stated the line is registered in their name, so they must request a refund on my behalf and grant me the credit. I also lodged the line outage through Crystal Web's support so they were well aware of the issue and could have halted my debit order until the issue was resolved, but obviously they are way too greedy to take customer satisfaction into account.

As also stated on HelloPeter, their customer support is also hideous, so no need for me to express the issue there besides adding that I am mostly first in line with a waiting time of 15 minutes before my call gets taken.

There is also the issue that I am only getting 86% of what I am paying for, my speedtest always returns 8.6mb download and 0.86mb upload and I have a feel ingI registered for 2mb as there is no word on their website of what is being promised.