No S in ISP

So these assholes take my money, but don't provide a service (don't know how they missed the S in ISP). I switched to a fiber connection last month, and for 2 weeks all was good until my connection died on Sunday. I spent two full days with the support staff rebooting my CPE and router, sending them screenshots from settings, etc. I had to use the data from my phone to contact them as their support line takes you from being "first in the queue" to "third in the queue" after about 10 minutes and then transfers you to a voice mailbox after 15 minutes of god-awful music... which is full and cannot accept anymore messages. Eventually, someone actually checked my account, and informed me it was suspended, but was unable to do anything about it as it was the domain of the billing department. It was a public holiday with absolutely no one manning the service desk (email and call-center), and I was stranded. So, once they sorted out the billing issue, I was reconnected with the world again. No apologies, no attempt to compensate me for the hours of my life I lost trying to reconnect to an unreachable service with my kids moaning about not having wi-fi... Yes I know this is first world problems, but once my connection was restored, it kept on dropping every few seconds.. apparently this was caused by another DoS attack (the third this year). I was with CW for several years, but I will cancel my account as soon as possible, as they cannot deliver the "S" in "ISP"