Lost all my Vodacom data testing the Crystal Web APN

<p>Vodacom APN not working !!! Lost all my Vodacom data testing!</p> <p>Theo<br />I need help with my mobile APN not working</p> <p>Crystal Web<br />Welcome to Crystal Web Sales<br />Support General joined the chat</p> <p>Support General<br />Hi Theo<br />Theo<br />Hi</p> <p>Can you assist me with my APN that is not working ?</p> <p>Support General<br />Are you a prepaid customer or contract<br />Theo<br />contract</p> <p>Support General<br />did you receive the settings?<br />Theo<br />yes yesterday morning</p> <p>Hi Theo. Your Crystal Web APN details are crystalmobile</p> <p>Support General<br />Ok and did you restart the device after configuring<br />Theo<br />All settings have been configured on my iPhone 7 plus</p> <p>yes</p> <p>I have internet access</p> <p>but it is still using my Vodacom data</p> <p>so I have depleted all my data now on Vodacom</p> <p>:-(</p> <p>Support General<br />My apologies for that Theo<br />Theo<br />This is starting to cost me quite a bit more than R1</p> <p>Ok I hope we can get it sorted out</p> <p>Support General<br />There has been a slight issue with Vodacom provisioning our accounts</p> <p>They noted it today and they working on the issue</p> <p>This applies to contract lines<br />Theo<br />This is really not good service ! Why did Crystal web not notify their users ?</p> <p>No I have lost all my Vodacom data because of this #$%@#$% service and I once more need to pay</p> <p>Support General<br />We were only notified today this afternoon</p> <p>My sincerest apologies Theo<br />Theo<br />How can I close my account</p> <p>Will Crystal web refund me my Vodacom data ? No they will not</p> <p>So Like I said, once more the consumer gets $#@%^@$#% . I know it is not you that decided this. So my apology I am not upset with you</p> <p>It is Vodacom and all mobile providers, I was hoping Crystal web would be different</p> <p>Support General<br />My apologies Theo, I do understand your frustration and its not fair on all clients</p> <p>These are teething problems but we have a team working full time on this<br />Theo<br />How can I please close my account with Crystal web ?</p> <p>Support General<br />Its quite sad to be losing a customer so early, is it possible that you wait it out a few days<br />Theo<br />Will Crystalweb be offering me additional data ?</p> <p>Support General<br />No am afraid not<br />Theo<br />OK then please close my account</p> <p>Support General<br />Ok</p> <p>Please can you fill in the form on the link below:<br />http://www.crystalweb.co.za/cancellationform.php</p> <p>If you submit a cancellation after the 18th of the month it will only be processed at the end of next month due to the fact that we request in the term and conditions that all cancellation must be submitted before the 19th of the month to be processed in the same month. The account will not be cancelled if there are any amounts outstanding.<br />Theo<br />:-))))) you had that ready to copy and past</p> <p>What **** service ! and now because it is past the 18th I still need to pay for next month</p> <p>EXCELLENT !</p> <p>Support General<br />No that's not correct</p> <p>The service will be cancelled at the end of the month<br />Theo<br />what is my username ?</p> <p>Support General<br />You will not be billed next month</p> <p>It's the 2nd of March so we are still taking in cancellations<br />Theo<br />OK</p> <p>Please can you provide me with my username</p> <p>I did not received any via mail</p> <p>I am stuck on point 4</p> <p>Support General<br />username for the client portal?<br />Theo<br />did not receive one</p> <p>Support General<br />They will be issued out probably next week for all new sign ups</p> <p>The emails are sent in batches</p>