In a league of their own with Customer Service

I had an issue with my ADSL line and Crystal Web recently took custodianship of my line. I hopped onto the live chat via the website and the few times we discussed the issue, I was helped within 10 seconds of starting the chat, I received honest answers and no false promises. <br> <br> Sometimes not what I wanted to hear, but at least it was truthful. My line speed change was particularly difficult to get working and had to contact them a few times, unfortunately they have to work with Telkom's systems and only so much they can do directly (off topic, but it seems Telkom is also picking it up with their customer service at this time, someone is starting something there), but I was kept accurately informed and up-to-date of what they are doing and trying. In the end, the Big Chief (their words) talked to me via the live chat, which I found out to be the CEO, Shaun, himself. Not so much to handle my case personally, more so that he randomly helps out on the chat sometime to stay closer to his customers.<br> <br> That really makes one feel that they are really striving for great customer relationship and going the extra mile.