1 reviews | Active since Nov 2017
It should deserve 2 stars because I was connected to the internet relatively fast. The tech support, and later the billing drags it down to a -5 level.
Problem nr1: I ordered 240GB internet and after delivering 153GB they suspended my service due to running out of data. I waited more than 45 days for an explanation and compensation why my service was suspended "due to their partner's technical problem" and when it was given to me which I debunked citing their own system, their own contract and their own invoice proving that it is in fact was their mistake and a faulty delivery.
Problem nr2: They wouldn't cancel my contract due to "outstanding amount" was caused by their billing/overcharging. Does it mean that I have to keep paying them till I don't accept their position on the matter...?
Conclusion: Chose some other company (not Webafrica though, they still don't know that what I ordered in not available in their system) I also will file a complaint to the Department of Communications, that describes the service, and mostly the billing practice.
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