Crystal Web NOT the best provider in SA

After initial quick response (however automated) from enquiring about making use of their service, I have still not been contacted personally. I have sent follow-up e-mails, no response received. I subsequently used their Web Support function, with the first time receiving quick response and a promise to be contacted, but however no call. The second time I received no response when making use of the service and subsequently indicated that I can be contacted via e-mail, to which I have also had no response. How can this be the \Best ISP"in SA??!! """