Crystal Web empty promises countless issues and incompetant staff!!

So for almost the whole moth of april Crystal web had issues that were promised to be resolved on a daily basis it took them three weeks where my internet was useless and i could barely do anything with it. online gaming which in most part is what my internet is being used for.

After numerous attempts to phone them and talking to support i finally got through to accounts on monday and i was told that the accounts manager is looking into what form of compensation they are looking at to accommodate all their clients that were affected with their issue. I asked the lady to please make a note on the system that my line should not be suspended as i'm waiting on confirmation of what amount i'm supposed to pay for the horrible month of internet that was useless. i was advised that she would do so and that they would get back to me.

3 days later and now my account is suspended, i have no feedback from accounts or anyone for that matter and no notification of my account being suspended i had to contact support to find out what the issue is.

It seems that Crystal Web's service is starting to take a massive decline now that they are "top rated" and apparently don't give a rats ass about the clients that brought them to where they are.