Crystal web

Since their new system update we have only had issues with them! Our home system has 110GB per month and you can top it up if need be.

Thursday we had to top it up as our data was finished,which isn’t normal for our amount of usage. Topped up 10GB and the day after it says that we have used it all again??

Long story short, this morning we dealt with a arrogant employee stating the following! 1. We capped our monthly. 2. We capped the 10GB from yesterday. 3. Our usage is 171,9GB so far this month. (110+10 doesn’t give you 171,9).

He gave us every excuse in the book for this. After speaking to his manager we get a snotty email stating that their side shows that we used it so....we used it!

The math doesn’t add up on their side!!

They use to be very helpful and never had issues. But their support staff and their new client portal seems to have had more success in the past.