Cancellation issues after 5mins of taking out the package

<p>Endless frustrations with Crystal Web. App**** for a new Fibre service via Crystal web's webpage and 5mins thereafter I realized that I did not want the package. I immediately called in and spoke to a Sales representative whom I explained the situation, and over the call he confirmed that the order was cancelled for me. A week later Telkom arrived to conduct the installation on behalf of Crystal Web, when I kindly notified them that I cancelled the service and not to proceed with installation, which they then left.</p> <p> </p> <p>I then recieved an invoice from Crystal Web, called in again and spoke to someone in the billings department and they advised me that the service was not cancelled, I requested it to be cancelled and I was asked to email the support team with my situation and they would cancel it for me. I was then requested to fill out a cancellation form which has a 30 day notice period. Which I refuse to do as I will not pay for a service which I did not have. Now I see I have a new invoice for double the amount and yet again I do not have the service and I requested it to be removed.</p> <p> </p> <p>Please can someone from Crystal Web contact me and cancel this service, and remove all amounts supposedly owing to them.</p> <p> </p>