A good reliable ISP with great customer support

We are a private company and have been using Crystal Web for over 2 years now.

Let me start with the problems: we missed payment a few times due to miscommunication with invoices and they blocked our ADSL accounts - however once resolved we were back and running promptly.

That is about it for the bad stuff. Yes they have been attacked by hackers and so forth and our details were kind of compromised, but all in all... that could have happened to any big company.

For the last 2 years, support has been a breeze. There easy and quick chat system has made things very fast and easy to resolve.

With regards to performance of their adsl accounts, I have only had a problem on 1 occasion and the issue was slow performance and not complete outage.

What got them the 5th star was that, I have 2x capped packages with them. Before they upgraded their systems I could use 1 account at multiple premises with the data being shared. With their new system they could not provide the same facility... HOWEVER, without me needing to complain or before I even had time to feel disappointment... they gave me an extra account with 50% of the data at no extra cost.

This left me really impressed. I can safely assure you on first hand experience that this is a good ISP!