Worst unprofessional company ever

I placed an order online in December 2022 . My payment was confirmed and in January I received a shipment confirmation but my order didn’t arrive. I sent several emails enquiring about my order , no response. After sending many emails and screen shots enquiring they sent me an email saying my order was shipped, but unfortunately the courier was ****** and there was a misalignment of stock with their warehouse that the online shop did not reflect . I asked them to compensate me with any kind of Crocs as my daughter was anxiously waiting for her Crocs , they can even give me a voucher to choose in any of their shops . After a long wait I’ve just received an email saying my refund was processed on the 15th of February 2023 . It is now the 27th of February I have not yet received a refund, no courtesy to ask/ listen to me as their client.No customer service skills at allI am sooooo angry