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siza N
1 reviews | Active since May 2016
09 Nov 2022, 17:10
Worst service and worst customer care center
I placed an online order 23rd October and was informed that my order will take 7-10 working days to be delivered. From 7-10 working days now to a month. The consultants are rude and impatient, the supervisors are worse and male empty promises to follow up and call you back but nothing. Now I received an sms saying my order will he shipped 22nd November after they said is ready foe dispatch this morning. An entire month... the worst service ever
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Crocs South Africa's replyOfficial
10 Nov 2022, 12:35Hi Siza, we are sorry for the frustration regarding your Croctober delivery. We've had to extend the delivery period longer than expected as our orders exceeded warehouse capacity. We are doing our best to contact and update everyone who placed orders on our sale weekend. Please be assured that your order is on the highest priority list, we will reach out to you directly soon regarding delivery. Thank you for bearing with us. Crocs SA
Crocs South Africa's reply10 Nov 2022, 12:35
Official
Hi Siza, we are sorry for the frustration regarding your Croctober delivery. We've had to extend the delivery period longer than expected as our orders exceeded warehouse capacity. We are doing our best to contact and update everyone who placed orders on our sale weekend. Please be assured that your order is on the highest priority list, we will reach out to you directly soon regarding delivery. Thank you for bearing with us. Crocs SA