SF
Stefan F
1 reviews | Active since Jan 2020
23 Jan 2020, 22:29
Worst company to deal with!
One of the worst companies that I have dealt with!
I have been trying to get a pair of Crocs replaced since the 12th of December last year. After a lot of difficulties (and paying R70 for the privilege) the original pair was picked up. But, I am still waiting for the new pair. It has been more than a month now - how difficult is it to exchange a pair of shoes?
Worst is there is no communication or feedback. Why have you not contacted me - you know that I am waiting for this?
Helpful (0)
Replies (2)0
Replies (2)
Crocs South Africa's replyOfficial
28 Jan 2020, 08:43Hi Stefan , we apologize for the inconvenience. We have noticed that one of our consultants has been in contact with you.
Crocs South Africa's reply28 Jan 2020, 08:43
Official
Hi Stefan , we apologize for the inconvenience. We have noticed that one of our consultants has been in contact with you.
SF
Stefan F's updateReviewer Update
28 Jan 2020, 10:46Wow, thanks for that! By the way, good attempt at twisting the truth!
Let's be honest. No one from your organization has been in contact with *me*. *I* was the one that contacted *you*; yet again. 99.9% of the time you do not respond to emails (I think you did once). You also do not respond on Twitter, Facebook or anywhere else. It has taken you 5 days to respond here.
Inconvenience? I guess you meant "incompetence"!
Have you also "noticed" that after two and a half months I still have not received my replacement crocs.
Thanks for brushing me off! I expected nothing less from you.
PS: Next point of action: I am going to make contact with Crocs International to find out what they think about the reputational damage that Crocs SA is bringing to their brand.
Let's be honest. No one from your organization has been in contact with *me*. *I* was the one that contacted *you*; yet again. 99.9% of the time you do not respond to emails (I think you did once). You also do not respond on Twitter, Facebook or anywhere else. It has taken you 5 days to respond here.
Inconvenience? I guess you meant "incompetence"!
Have you also "noticed" that after two and a half months I still have not received my replacement crocs.
Thanks for brushing me off! I expected nothing less from you.
PS: Next point of action: I am going to make contact with Crocs International to find out what they think about the reputational damage that Crocs SA is bringing to their brand.
SF
Stefan F's update28 Jan 2020, 10:46
Reviewer Update
Wow, thanks for that! By the way, good attempt at twisting the truth!
Let's be honest. No one from your organization has been in contact with *me*. *I* was the one that contacted *you*; yet again. 99.9% of the time you do not respond to emails (I think you did once). You also do not respond on Twitter, Facebook or anywhere else. It has taken you 5 days to respond here.
Inconvenience? I guess you meant "incompetence"!
Have you also "noticed" that after two and a half months I still have not received my replacement crocs.
Thanks for brushing me off! I expected nothing less from you.
PS: Next point of action: I am going to make contact with Crocs International to find out what they think about the reputational damage that Crocs SA is bringing to their brand.
Let's be honest. No one from your organization has been in contact with *me*. *I* was the one that contacted *you*; yet again. 99.9% of the time you do not respond to emails (I think you did once). You also do not respond on Twitter, Facebook or anywhere else. It has taken you 5 days to respond here.
Inconvenience? I guess you meant "incompetence"!
Have you also "noticed" that after two and a half months I still have not received my replacement crocs.
Thanks for brushing me off! I expected nothing less from you.
PS: Next point of action: I am going to make contact with Crocs International to find out what they think about the reputational damage that Crocs SA is bringing to their brand.