Utter ******* (the IT/Order process etc), shoes are fine

1. I created an account. 2. I placed an order and paid. 3. 13 days later, nothing had happened, so I followed up. 4. Apparently I had used 'characters' in my name that their warehouse was unable to 'integrate' with (the character for reference was an ampersand...) 5. From Croc's POV, I guess my order was just going to sit. How long would it have taken them to notice they had an order floating? 6. When I followed up a second time after 18 days without delivery, I was reminded that it was my ***** use of characters that caused this delay, not that Crocs actually have a useless IT system that allowed for the use of such a character in the first place. I quote directly from one of their service reps in response;

"The reason for your delay was because your order would not integrate to our warehouse system due to your name and surname being incorrectly added in when you made your purchase. We had to remove a few characters from your profile. "

When reading several other reviews of Crocs below, it would appear that there are many of us who must be using duff characters in our names. Crocs wants to be having words with their IT department. They may also want to consider retraining their customer service department, implying the client is at fault for your ******* IT structures isn't smart.