Unsatisfied Customer

On the 28th November 2025 I ordered 11 items on the CROCS website amounting to R3844.55 and 2 weeks later only 3 items were delivered. I followed up with CROCS and I was I informed that the parcel was still with RAM Courier services. when I called RAM to locate my parcel i was told a second parcel was not received from CROCS under my name. CROCS could not locate the second parcel for a week, i then requested to return the items received and requested a full refund of the items bought. This was such an inconvenience as i ended up being the one to liase with RAM Couriers and CROCS South Africa. i later received an email stating i will be refunded R2044.91 which was sent on their last day of work as they were closing for the festive season, meaning there was no one to query this amount with. This is ********, after paying R3844,55 and only being told i will receive R2044.91 as a refund.

This has been an inconvenience to me and my family. it was gifting season, i ended up with no gifts for my family as i had received a refund and no other money to buy gifts. it is the 08th of January 2026 i still do not have my refund of R3844.55, i received an email on the 07th that i will be refunded the full amount and i have to wait for 7 to 12 days for the money to reflect in my account. I trusted CROCS as a reputable brand and i have been greatly disappointed and inconvenienced.