Terrible Customer Service

I honestly cant believe the **** service ones receives from such a big company!!! They can be having give always and outdoor events for unimportant nonsense but their service is ****! I have called many time waiting 30 minutes per call to just get a we apologize.. I have order a pair of Crocs on the Mandela day special which was nothing like the picture on their website, Espresso colors, showing a black coffee color turns out to be a chocolate brown color.. I then called on the 20 July and booked an exchange, the lady on the telephone explained that they are really busy but Thursday 21st or Friday 22nd for the latest I will receive a email advising on the collection... By Monday 25th still no email advising when I called the lady apologized and booked the exchange on the call with me and the Crocs was collected Monday 25th.. Wednesday 27th I called again and was advised that they needs to do a quality check but there was no correspondence with Crocs advising if the shoes were received or anything of the sort... I then emailed them and still till this day nothing.... Yesterday 01 August 2022 I called and the gentleman by the name of Nadeem I think advised that the quality check was completed and and he will book the delivery and he cant understand why it has taken so long because everything could have been completed the 26th when the shoes were received. I then received a email from Crocs advised that the booking was made and I will received an email with the tracking details so hopefully the shoes would be delivered today, 02nd August or Wednesday the 03rd for the latest but still no email and when I called again today the lady just apologizes and says it takes 10 - 14 day to freaking quality check shows which I never even took out the box? This is really the worse service ever! A lot of promises that cant be fulfilled!