GF
Graeme F
1 reviews | Active since Jan 2019
27 Jan 2019, 06:12
Terrible Customer Service
I ordered 2 pairs of shoes for my son online on 2 Jan 2019. I have since only received one pair.
I have had absolutely no feedback from Crocs when trying to get a reason (have sent 4 emails to their "support" email address with not 1 reply).
How can you make partial delivery and keep the customer in the dark?
I then tried online chat twice ams got two generic responses saying shoes will be delivered from a store (this was two weeks ago).
My next step it to go into a store and demand some help as I'm left with no options anymore.
Terrible customer service
Helpful (0)
Replies (6)0
Replies (6)
Crocs South Africa's replyOfficial
04 Feb 2019, 07:47Hi Graeme , we apologize for any inconvenience can you please provide us with your order number and allow me to investigate.
Crocs South Africa's reply04 Feb 2019, 07:47
Official
Hi Graeme , we apologize for any inconvenience can you please provide us with your order number and allow me to investigate.
GF
Graeme F's updateReviewer Update
04 Feb 2019, 22:58Hi, order number 39238
GF
Graeme F's update04 Feb 2019, 22:58
Reviewer Update
Hi, order number 39238
GF
Graeme F's updateReviewer Update
09 Feb 2019, 18:18Hi there, another week has past. Any feedback?
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Graeme F's update09 Feb 2019, 18:18
Reviewer Update
Hi there, another week has past. Any feedback?
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Graeme F's updateReviewer Update
09 Feb 2019, 18:19Two weeks in fact. Please deliver this week or kindly refund my order plus the delivery fee
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Graeme F's update09 Feb 2019, 18:19
Reviewer Update
Two weeks in fact. Please deliver this week or kindly refund my order plus the delivery fee
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Graeme F's updateReviewer Update
26 Feb 2019, 20:11It's been nearly 2 months since I ordered and 1 month since I wrote the above review. Any feedback?
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Graeme F's update26 Feb 2019, 20:11
Reviewer Update
It's been nearly 2 months since I ordered and 1 month since I wrote the above review. Any feedback?
Crocs South Africa's replyOfficial
27 Feb 2019, 09:26Hi Graeme we apologize for the inconvenience , one of our agents has contacted to you regarding your query.
Crocs South Africa's reply27 Feb 2019, 09:26
Official
Hi Graeme we apologize for the inconvenience , one of our agents has contacted to you regarding your query.