Still not resolved my problem. ****s and ******* at crocs south Africa

Early June I bought a pair of crocs and +/- 8 jibbitz online. Within minutes the order was complete and 19june I received the order. When I opened the package I found that the jibbitz was not in the packaging. I immediately phoned and was asked to send a photo of what was received. I did this. A week later still no response from customer service. When I phone you hold on for 40min only for the line to cut out. Now I receive an email from them saying the request is closed as the matter has been resolved. Nothing has been resolved. I still have not received the missing items. A bunch of ******* this. I posted on their Facebook ad about this experience but they don't even respond their. For a company that is supposed to be do reputable. They are ****s