Stay as far away from Crocs SA as is possible

If i could offer my sincere advice to anyone it would be to stay as far away from the Crocs online store as is possible. I've had one bad experience after the other from the delay in delivering my order, to the quality of the shoes received, to the after sales service. When I received my shoes, it lasted all of two weeks before the stitching came loose and the material frayed at the edges. I informed them and they exchanged it and I initially thought, "Wow, not too bad!" Six days later and the exact same thing happened to the new pair. I then mailed them and was told that even though the shoe broke after one week, I world have to pay to have the shoes collected and replaced. I don't see why I should pay to have the shoes collected! If they had done the right thing by making good quality shoes there would be no need to replace it. It's like i'm being penalized for the bad quality of their shoes. I even requested a credit note or a voucher but "it's not company policy." To their credit, I have to say that the guy at support who tried to assist me was really trying to be helpful, but when you reading from a pre- prepared script (company policy) then unfortunately there is very little you can do.