Spiteful or ***********? Either way - it is just COMPLETELY ridiculous non-service!!

I bought a pair of flops online om 22 January 2018. It doesn't fit and I want to return it for a refund. There is absolutely NO answer on the call centre number and I have sent e-mails as well.

ABSOLUTELY NO reply!

This is the most ridiculous online service I have EVER had! (and living in SA, that says a lot)

***

I posted my first hellopeter complaint 6 February 2018 and received a copied and pasted response on 7 February 2018 that they will soon get back to me.

NOTHING!!

I want my money refunded and I want their courier to collect the shoes AS PER THEIR OWN RETURN POLICY immediately!!!!!

***

I posted my second hellopeter complaint on 12 February 2018. I received a note on 14 February that someone (who apparently has no name, so AGAIN, no accountability) will investigate and then contact me.

THERE IS NOTHING TO INVESTIGATE! My order number is 24528. I want to return the pair of flops and have my money refunded. It is not rocket science.

I bought the flops online on 22 January 2018 and it was delivered via courier within their 3-5 working days timetable. After NUMEROUS phone calls to their call centre, I eventually sent my first e-mail to them on 30 January 2018. That e-mail as well as a couple following were completely ignored. The e-mails contained all the dates, contact numbers, ORDER NUMBER and everything detailed in the original e-mail I received upon my order.

Your return policy states that I can return the product within seven days, should I not be happy with my purchase. HOW CAN I DO THAT IF YOU REFUSE TO ANSWER MY CALLS, EMAILS or HELLOPETER COMPLAINTS!?

I want my money refunded and then you can schedule the collection at your ANYTIME convenience. But you are most definitely violating my RIGHTS as the paying CONSUMER. I'm sure there is a law to be quoted somewhere.

Just get it done. PLEASE.