BA
Barno A
1 reviews | Active since Jul 2011
09 Dec 2019, 15:11
Size exchange disappointment.
I own many many pairs of Crocs. Been wearing them for 10 years+.
I ordered two pairs of Crocs online and I followed the sizing suggestions on the site. Shoes arrived waay too big. I think 2 sizes too big.
I logged an exchange immediately, got an automated reply 4 days ago. Since then I've used every means imaginable to contact Crocs SA, but to no avail.
I'm sitting with a box with hundreds of rands worth of shoes under my desk and I can do nothing with it. Really bad service up to now.
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Replies (2)0
Replies (2)
Crocs South Africa's replyOfficial
12 Dec 2019, 09:29Hi Barno,
We apologize for the delay, we have investigated and it shows that your order has been processed. All tracking details will be sent via email.
We appreciate and value your support.
We apologize for the delay, we have investigated and it shows that your order has been processed. All tracking details will be sent via email.
We appreciate and value your support.
Crocs South Africa's reply12 Dec 2019, 09:29
Official
Hi Barno,
We apologize for the delay, we have investigated and it shows that your order has been processed. All tracking details will be sent via email.
We appreciate and value your support.
We apologize for the delay, we have investigated and it shows that your order has been processed. All tracking details will be sent via email.
We appreciate and value your support.
BA
Barno A's updateReviewer Update
12 Dec 2019, 09:37If you are going to take the time to reply, you might as well READ the customer's complaint with some measure of attention. I DID receive my order. That is not the problem. The problem is that the sizes are wrong and I cannot seem to get the return/exchange process going. This is after I have paid R70 for the courier to collect. Pathetic pathetic service.
BA
Barno A's update12 Dec 2019, 09:37
Reviewer Update
If you are going to take the time to reply, you might as well READ the customer's complaint with some measure of attention. I DID receive my order. That is not the problem. The problem is that the sizes are wrong and I cannot seem to get the return/exchange process going. This is after I have paid R70 for the courier to collect. Pathetic pathetic service.