Shocking product quality and service. Terrible brand all round

I emailed the below email to Crocs support 3 weeks ago, and again a week ago. I resorted to Facebook message them and still no reply. Their product quality and service is shocking:

Good day,

I was convinced by a friend to buy a pair of Croc flip flops due to their comfort. I bought a pair at the Fourways store in May 2023 and due to it being winter, I have not worn them a lot at all... if I have worn them 10 times, it's a lot.

Sadly I was away this past weekend and they literally broke whilst I was walking. I have not had this issue with R20 pick n pay slops and I invesyrf a lot of money (R700), for comfort, into a pair of crocs and I am shocked by the quality to say the least.

Over and above this, I bought a pair for my dad in June 2023 for Fathers Day and he can't even wear them due to them making blisters on his feet. We bought a pair for my brother in law and the same story, he cannot wear them as they literally cut his feet. I genuinely thought Crocs were about the comfort and did not mind paying for quality but this is not the case in either of these scenarios. It's so disappointing and I won't recommend them to anyone in the future.

I attach pics of my broken slops that have been worn <10 times. You can see by the wear underneath that they really have not been worn a lot.

Please can i be refunded for this defective product. I would rather buy 35 pairs for this price at Pick n Pay, knowing how long they last.

Thanking you in advance