LV
Lelo V

1 reviews | Active since Nov 2022

10 Nov 2022, 21:56

Refund *******

Since 17 October I'm still waiting for my refund back🥺🥺🥺, 750 is a lot of money to just let fly off. There's absolutely no follow up, no confirmation, I keep trying to call the number but never gets picked up, emails aren't attended to, there is a Bonita who keeps asking if I received refund, so I keep asking where? There is no proof of refund payment, nothing, it's disrespectful and quiet frustrating to think now after 4weeks I would be here writing this .....

0
Replies (1)
Crocs South Africa
Crocs South Africa's reply14 Feb 2023, 11:56
Official
Hi Lelo, I'm sorry to hear about your frustration. I'm from the dedicated Crocs customer support team here to assist. we'll make sure this gets attended to and that someone from our team contacts you as soon as possible.