Refund-dilemma

If there was an option for a zero star rating - I would've picked it. I ordered shoes from Crocs. Once I received the order, I realised it was not the shoes for me. Cue the start of more than two weeks of constant head aches. I chatted to their online service and the guy told me I would receive an email with the waybill for pick-up. After not having my parcel picked up, I emailed and phoned and every time I was promised RAM couriers would pick my parcel up. After more than a week, and throughing my toys, RAM miraculously picked my order up. My order was delivered in Cape Town the following Monday. Only after phoning again and asking about my refund, did they close my order for refund. It has been more than two weeks, for something that could have been done in a few days - and I still do not have my refund. I am soooooo frustrated.