SM
Sharon M
1 reviews | Active since Nov 2022
10 Nov 2022, 07:53
Pathetic Service
Pathetic service, online department unable to process our orders. Ordered 2 pairs on the 23rd of October, only yesterday the 9th of November do i get communication that my order is being packed and will be dispatched on the 22nd of November. A whole month to dispatch online order... Never again
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Crocs South Africa's replyOfficial
10 Nov 2022, 13:00Hi Sharon, thanks for your message. We are terribly sorry for the frustration and delay of your delivery. We have put measures into place to keep up as best as possible but our expectations were surpassed. Please note that the date given in the SMS is the last possible date for delivery and we have packing teams in place dedicated to getting these orders out sooner. We understand the disappointment and are doing our best to improve as each day comes. Please accept our sincere apologies, Crocs SA.
Crocs South Africa's reply10 Nov 2022, 13:00
Official
Hi Sharon, thanks for your message. We are terribly sorry for the frustration and delay of your delivery. We have put measures into place to keep up as best as possible but our expectations were surpassed. Please note that the date given in the SMS is the last possible date for delivery and we have packing teams in place dedicated to getting these orders out sooner. We understand the disappointment and are doing our best to improve as each day comes. Please accept our sincere apologies, Crocs SA.