Hellopeter
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CJ
C J

1 reviews | Active since Jul 2011

12 Feb 2018, 12:05

Pathetic pathetic pathetic!!!!!

I bought a pair of flops online om 22 January 2018. It doesn't fit and I want to return it for a refund. There is absolutely NO answer on the call center number and I have sent e-mails as well.

ABSOLUTELY NO reply!

This is the most ridiculous online service I have EVER had! (and living in SA, that says a lot)

***

I posted my first hellopeter complaint 6 February 2018 and received a copied and pasted response on 7 February 2018 that they will soon get back to me.

NOTHING!!

I want my money refunded and I want their courier to collect the shoes AS PER THEIR OWN RETURN POLICY immediately!!!!!

0
Replies (5)
Crocs South Africa
Crocs South Africa's reply14 Feb 2018, 12:27
Official

Hi can you please provide me with your order id so that i can investigate the issue

CJ
C J's update14 Feb 2018, 12:39
Reviewer Update
Order number 24528 Why can you not contact me via telephone (which hellopeter provides you) and render your "service" quicker!?
CJ
C J's update14 Feb 2018, 12:39
Reviewer Update
Order number 24528 Why can you not contact me via telephone (which hellopeter provides you) and render your "service" quicker!?
Crocs South Africa
Crocs South Africa's reply14 Feb 2018, 14:16
Official

Thanks for the response. Please allow me to investigate and as soon as i have any information then I will give you a call.

Thank you

CJ
C J's update19 Feb 2018, 08:53
Reviewer Update
Are you EVER planning to attend to my query? All you need to do is phone me, schedule a collection and REFUND MY MONEY. Is it really that difficult!? Or is this non-existent customer service part of your company policy? It is truly ridiculous!