MS
Mymoona S
1 reviews | Active since Aug 2011
29 Oct 2022, 12:40
PATHETIC CUSTOMER SEERVICE
Its the 29th October,and still NOTHING. Someone tried calling me 28th October, I was busy,so I couldn't answer.Then a "Bonita" emailed,stating the "manager" tried calling me,and that the "manager" has requested my items to be "prioritised" and I will receive an email during the course of the day,GUESS WHAT,NO EMAIL. The only email I received was a 20% discount on my next order,and apologising for the delay. The "manager" did NOT bother phoning AGAIN. IS THIS WHAT CROCS CALL CUSTOMER SERVICE!!!!IF I had an unhappy customer I would call until I get the person in.
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Crocs South Africa's replyOfficial
02 Nov 2022, 13:27Hi Mymoona,
We're sorry about the delay in communication and that we have missed you.
We have tried our best to stick to our usual delivery times but our birthday celebration was unprecedented and its taking a bit longer than anticipated for your CROCS™ to be delivered, we've extended out delivery time to 14 business days.
We have escalated your query and will have a Crocs Crew member reach out directly.
Thank you for bearing with us.
Crocs SA
We're sorry about the delay in communication and that we have missed you.
We have tried our best to stick to our usual delivery times but our birthday celebration was unprecedented and its taking a bit longer than anticipated for your CROCS™ to be delivered, we've extended out delivery time to 14 business days.
We have escalated your query and will have a Crocs Crew member reach out directly.
Thank you for bearing with us.
Crocs SA
Crocs South Africa's reply02 Nov 2022, 13:27
Official
Hi Mymoona,
We're sorry about the delay in communication and that we have missed you.
We have tried our best to stick to our usual delivery times but our birthday celebration was unprecedented and its taking a bit longer than anticipated for your CROCS™ to be delivered, we've extended out delivery time to 14 business days.
We have escalated your query and will have a Crocs Crew member reach out directly.
Thank you for bearing with us.
Crocs SA
We're sorry about the delay in communication and that we have missed you.
We have tried our best to stick to our usual delivery times but our birthday celebration was unprecedented and its taking a bit longer than anticipated for your CROCS™ to be delivered, we've extended out delivery time to 14 business days.
We have escalated your query and will have a Crocs Crew member reach out directly.
Thank you for bearing with us.
Crocs SA