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MS
Mymoona S

1 reviews | Active since Aug 2011

25 Oct 2022, 12:06

PATHETIC AFTER SALES

PATHETIC SERVICE. Purchased on Saturday 22/10/2022. According to website allow proceesing of order 24hrs. NOT STIPULATING excl WEEKENDS AND PUBLIC HOLIDAYS. It is Tuesday, more than 24hrs later, spoke to NAEEMA,NO JOY, when asked to speak to Manager or Team Leader, you could hear in her voice the smurk. BEEN waiing to speak to a manager or team leader from 12:46 it is now 17:00,that is how long I had to wait, mind you I am phoning from my Cellphone. Apparently manager Roshana is on another call, so I waisted all that minutes to be told manager is on another call, she will call you back. I do understand that delivery takes 7-10 working days, as per there website. But why NOT amend the 24hrs process time? When suggested that they should change their wording of process, she just laughed/smirked. What great CUSTOMER SERVICE!!!!!When having a sale, the least you could do is let your customers know due to the volume or load work, processing might take longer. OR have that permanently on your website,as you do not only have Sales in October. I KNOW I AM NOT GOING TO GET ANY JOY SPEAKING TO THE MANAGER/TEAM LEADER, BECAUSE YOUR EMPLOYEES ARE ONLY AS GOOD AS THEIR "LEADERS". I have worked in Retail myself and been in Roshana's position (Manager) for years, and know exactly what goes on behind the scene, when the customer is not there. So, lets hear what Roshana has too say!!! She obv has to do her homework before phoning the customer and the Consultant could not answer me!!!

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Replies (3)
MS
Mymoona S's update25 Oct 2022, 15:57
Reviewer Update
At 11:38 I called Crocs, spoke to Naeema, after 5 minutes of holding to speak to the Manager, Naeema comes back to tell me Roshana is on the phone, as soon as she is done with the call,she will call me. It is 15:56, and STILL NO CALL, and they working till 17:00. Am I receiving a call before close of business today??????????????🤬🤬🤬🤬🤬🤬🤬🤬🤬
MS
Mymoona S's update27 Oct 2022, 08:54
Reviewer Update
Received a call from a Chantal (call centre agent), is this really how CROCSSA deals with their customers????? Manager passes the buck to the call centre agent, managers DO NOT WANT TO DEAL WITH CUSTOMERS, when Naeema specifically told me Roshana the Manager will call me!!! Makes me wonder if there is really a Manager by the name of Roshana??????????????????? FYI, someone who ordered on Saturday afternoon, also residing in CPT, received her items on Tuesday,🤔🤔🤔🤔, I placed my order Saturday morning.
MS
Mymoona S's update27 Oct 2022, 16:11
Reviewer Update
It is 16:00, and still NO call from the manager. They just don't give a ass about their customers. NEVER EVER AGAIN. On the 26th October I ordered stuff from a company based i Joburg, and today 27th October I received an email from that Company to say my ordered is pending collection from the courier company, and YES, they also have a sale on items. CROCSSA DOES NOT CARR ABOUT CUSTOMERS AND SERVICE.Consultants DO NOT know how to speak to customers. VERY DISAPPOINTING that in this day we as customers mean nothing to them, as long as they take our money, they happy. And when you request a refund you have to wait for your money, but when you paid for your items, it immediately gets deducts, they do not wait for their money.