Order 499

What a disappointing experience with online orders!

I placed an order and paid for 2 pairs of shoes on 22 November. On 5 Dec I noticed my order showed as completed on the website and phoned *** (Crocs support) to query it, since I have not received anything yet. I spoke to Nabeela Sheldon whom promised to mail the tracking details. Received the tracking details per mail and contacted DSV (courier) about delivery. I was advised that the parcels has not been arranged for collection by Crocs yet. I phoned Crocs support again on 19 Dec and was advised collection will be arranged and tracking details mailed to me. I received no info and phoned again on 20 Dec. Details promised once again. And once again NOT send. I phoned 08:00 today to speak to the manager, but my call was cut. When I phoned again reception advised said manager was not in the office. Took my details and promised manager will phone me. Still waiting.