Online Pathetic Service

I am extremely disappointed with my recent online shopping experience with Crocs South Africa.

Yesterday, I purchased a pair of kids’ Crocs online priced at R299. The item successfully went through checkout, I entered all my details, and payment was processed. However, when I received notification that my order was out for delivery, I noticed that the Crocs item had been removed from my order without any communication or explanation.

I contacted the Crocs call centre, and the agent advised that the item was removed because there was “insufficient stock.” This makes absolutely no sense for an e-commerce company in 2025 , the system should immediately flag “out of stock” at checkout and not allow payment to go through.

This morning, I checked the Crocs website again, and to my surprise, the exact same item and size were showing as available online, just now priced at over R600 instead of R299. When I raised this with the manager at head office, he insisted that the item was not available, even though it clearly appeared in stock on their site.

From my side, it looks like Crocs made a pricing error and is now refusing to honour the advertised price, even though my payment was accepted. This is unacceptable and *********.

In today’s technology-driven retail world, there is no excuse for a lack of real-time stock integration or misleading customers with inaccurate listings. I expect Crocs South Africa to honour my original purchase and supply the item at the price I paid.

@Crocs South Africa, please do the right thing.