Online and customer service pathetic and disappointment

On the 18 Oct 2023 I have purchased 3 pairs of shoes. Classic Lined Animal Remix Clog - Black/Multi Animal / M4W6 Classic Lined Animal Remix Clog, Classic Lined Animal Remix Clog - Bone/Multi Animal / M9W11 Classic Lined Animal Remix Clog online on promotional discount total value of Total cost R 684.85. I've been looking forward to this order and once my package was delivered to my surprised, I only received one pair of crocs and two items was missing. Upon opening the pack. I have called into Crocs customer service to enquire about my missing two pairs of crocs. I felt like no one took ownership to assist me. The only response I kept of receiving was endless excuses and to this day I still haven't received my shoes. This is complete theft to the highest form. I felt like not valued as a customer and the only thing I've been asking is to send my shoes i don't want money back is that too much to ask for . Customer service knows very well that this promotional sale has ended and by offering me a refund feels like an escape goat to what has happened. I have my right as a customer to get the promotional discount that was offered and was paid for. Crocs SA has breached this agreement. Its not my responsibility to keep chasing up and waste so many hours of my time on the phone with empty promises of call backs. The level of service PATHETIC. All I want is for my two missing pairs to be delivered.