Not yet receive my parcel since 15th of Nov 2020 today is the 31st of Dec 2020

Am sooo dessapointed by crocs sa service i ordered and pay on line on the 15th of Nov 2020, as i write today it has been more than a month now. I havent receive my parcel, i try to call they judt say please leave your name and no will come back to you i hvd sent several emails with no. Respond. As m sooo dessapointed, is your bussness a **** or what?