Nonexistent customer service.

I made two purchases on the 22 October 2022 at different times of the day. I received confirmation emails on the same day. I have emailed, dm and called to follow up on my order. I only received a automated reply. I checked your Instagram page and many other customers are experiencing the same problem! Some ordered before me. This is extremely worrying as you are not communicating nor are our packages packed as we can't track it. Influences have received pr packages for Halloween but paying customers are still waiting for their packages to be packed. Since you have a high influx of orders surely the focus should be paying customers?! Instead you guys are ghosting us. A 20% off voucher doesn't make up for a lack in communication because your email that you sent out was soon after the sale. Now its over the 7 business days. The service received from the online team is nonexistent and the three stores that I have been to (before your big sale) was pathetic. With no in person or online customer service I am extremely doubtful to ever purchase again. One of my orders was a gift to someone special now with this delay I don't know when il get my order.