No service when buying online - they will take your money, but dont expect anything for it!

I have never had such a bad online shopping experience than with Crocs SA. I have ordered and paid for a pair of shoes on 2 December, and I received the confirmation. Since then - NOTHING. I have been phoning relentlessly the past week - wasted over an hour of my airtime trying to get through on their phone lines to esquire about delivery. Eventually I got hold of them on 10 December, and the agent advised that my order will be delivered during the course of the day, and of course, no delivery.

I have sent 3 emails to ***, and no response has been received on any of my emails. I have continued to try and get hold on the phone (another 45min and counting...!!!) For every caller number 2!!

I have no tracking number, so I am not able to follow up with the delivery company myself. All I have is my order number... so not helpful at all.

This is the worst experience ever, and although my sons love their shoes, I will refrain from ever buying from them again.