NO SERVICE FROM CROCS SA

I ordered Crocs (with a value of R1483) from the online shop on the 19th of May 2020. When I checked the order status on the 6th of June it showed it was shipped on the 20th of May and completed on the 4th of June. As I have not yet received the parcel I enquired telephonically. The lady (Megan) promised to follow up with their warehouse and get back to me the following day. Of course that promise were unfulfilled. I followed up telephonically another FIVE times and two times via email but still no answer as to where the parcel is. On the 6th of July a lady from a town on the other side of the country phoned to inform me that the parcel was wrongfully delivered at her work address about a month ago and she has been in contact with Crocs ever since to come and collect the parcel with no response. I informed Crocs via email about the situation.

Up to date, STILL NO RESPONSE! I am appalled by the lack of service.